Your Collie Flowers questions answered

Frequently Asked Questions

1. Is it easy to buy online from Collie Flowers Ltd

Yes - simply browse or search to the product you wish to purchase, find the product that matches your requirement, adjust the quantity to the numbers of packs you require, then click on the 'add' button to add this item to the shopping basket. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken. It's that easy.

2. Is there a minimum order value?

We have No minimum order value.

3. How do I track my order?

At the bottom of our pages, you'll see an icon for "my account". You do not need to create 'login' in order to use this site, but when you buy from us our online store will automatically create an account where you can track your orders. There's no need to remember a password, simply click on "my account", enter your email address and you'll get a personal login link that you can use for 14 days. If you want to access your account again after that time, just ask for another login link. Previous order details and favourites are also stored for your convenience. If you have difficulty using the login details or the saved information is incorrect, please let us know via nic@collieflowers.co.uk

4. How do I know if the product is in stock?

If the 'in Stock' button is shown on the page, then this product is either in stock or expected shortly. If the 'sold out' button is shown, then we have likely sold out of this item temporarily and are awaiting new stock, or have stock in that requires packaging before going on sale.

5. Why are your stock levels low?

Two reasons, firstly, we keep limited stock on our premises to ensure we are always providing the freshest seed we can to our customers. Additionally with a core part of our business being the creation of personalised products, those being our seed calendars and Let's Get Growing seed tins, we want to ensure we have the time available to create each order with the care and attention it deserves.

6. Can I be sure of traceability with varieties from Collie Flowers Ltd     

Yes. Each seed lot has its own unique seed lot number, which gives us full traceability of the product right back to the seed producer.

7. Is Collie Flowers Ltd a registered company.

Yes, Collie Flowers Ltd is registered in England as a private company under the Companies Act 2006. Our company number is 14119546, our registered address is 13 Church Street, Cudworth, Barnsley, S72 8DD, United Kingdom.

8. What rules do you follow regarding the packing of seeds?

This is a legal requirement in the UK for any company who packages and sells seeds to follow the regulations sets out by DEFRA and be licenced by them. All legal registered seed suppliers can be thoroughly inspected at any time to ensure correct records, standards, quality of products. Collie Flowers Ltd is registered as seed packer and our registration number is 7867.

9. I don't live in the United Kingdom - can I still buy your seeds?

No, Collie Flowers will only dispatch orders to addresses within the UK.

10. Postal Charges?

The sum expressed is towards the cost of post and packing, it includes the cost of postage (large letter / Packet / Box), collection charges, protective packaging. Postal charges are free for orders above £35.00.

11. How soon will you dispatch my order?

We package and dispatch throughout the day. Any order placed after to 15:00 on a weekday will be dealt with as though received the next working day. We aim to dispatch orders within 48 hours, however where an order includes a personalised element the dispatch time increases to 7-10 days to allow us to create your order, get it printed, packaged etc. You will receive an approximate dispatch date when checking out.

12. When should I receive my order?

You will receive a dispatch notification by email as soon as your order is dispatched. The delivery time depends on the service selected and the time of year. We ask in the unlikely event you have not received your order in the timescales above that you forward confirmation of your order to nic@collieflowers.co.uk and we will resolve the matter immediately.

13. What should I do if there is a problem with my order?

We pride ourselves on our customer service and in the unlikely event of there being a problem with our service or product, please inform us immediately by email to nic@collieflowers.co.uk so we can resolve the issue to your satisfaction. We aim reply to all messages received within 48 hours.  Please include your order number in the email to allow us to track it down easily within our system.

14. What is your refund policy?

We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email to nic@collieflowers.co.uk within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement. 

Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. 

In the unlikely event that you are not satisfied with your seed germination, please notify us within 30 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and sachet. We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.

Unless the mistake is ours we cannot be held liable for errors on personalised products. We will use our common sense when it comes to correcting spelling mistakes you may make in an order, for example ordering Collie Flowers when it is clear you mean Cauliflowers, but if there is an error in a product title or message that we transpose to the printed product, no replacement or correction will be offered, in the production however we may contact you to confirm wording if we believe it may contain an error.